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Home» Documentation » Troubleshooting your Triggertrap Mobile

Troubleshooting your Triggertrap Mobile

Attention: If you have version 2.0 of the Triggertrap mobile app, please refer to the Troubleshooting page under the Reference and Help menu before conducting the tests on this page.

The Triggertrap Mobile might seem like a pretty simple device, but in reality it is a powerful photography tool, with a lot of different possibilities and settings.

Some times, it can be a little bit tricky to get started; but if you get stuck, here’s a troubleshooting guide to help you test each part of your device thoroughly.

Let’s start at the beginning..

Test 1 – Camera Cable Test

TT Mobile Troubleshooting v5 step 1

Test 2 – Triggertrap Dongle Test

TT Mobile Troubleshooting v5 step 2

  • Play this sound:
    Audio MP3
  • Link to (Test 1 passed, Test 2 failed)

Test 3a – Triggertrap Mobile App Test for iOS

TT Mobile Troubleshooting v5 step 3 ios

  • Link to download Triggertrap Mobile
  • Link to the Triggertrap Mobile manual: http://tri.gg/manual
  • Triggertrap Mobile is manual focus only. Here’s why.

Test 3b – Triggertrap Mobile App Test for Android

tt_mobile_troubleshooting_3b_Android

 

 

  • Link to download Triggertrap Mobile for Android
  • Link to the Triggertrap Mobile manual: http://tri.gg/manual
  • Triggertrap Mobile is manual focus only. Here’s why.

Test 4 – Checking your Camera Settings

Trouble-v1-test-4

 

 

  • Link (Test 1 and 4 failed)

Test 5 – Let’s talk about Volume Limitations

TT Mobile Troubleshooting v5 - step 5

  • Check whether your device is volume limited by Apple.
  • Link (Volume problems)
  • Link (EU Device problem)

Now what?

If you still have problems after running through our troubleshooting guide, it doesn’t mean all hope is lost! Get in touch with us on [email protected], and we’ll help you out!

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